Intercity Express, came to us with a problem. They had the chance of securing a large contract with a household name in mobile telephone retail but the client wanted them to have a computerised parcel tracking system. Intercity Express, being a relatively small company at the time, couldn't afford a large scale system, and more importantly, the contract was with a customer who had their own way of doing things, which seemingly didn't easily fit with any of the parcel tracking systems available at the time. We agreed to help them.

The basic concept the ability to track, in real time, pick-ups, drops, and where necessary, signature proofs is straight forward enough, but the prospective customer wanted it to be driven from their own in-house system, and also wanted to be able to access all of this real time information, also in real time.

We sat down with both Intercity Express and their customer and designed a system that was flexible enough to not only fit their own, and their customers requirements, but also with a generic underlying structure that could be tailored to fit any number of other customers.

One of the major requirements was traceability. The packages that Intercity Express were to carry contained high value merchandise. They were also small and easy to pocket. In the past their customer had a lot of products 'falling of the back the truck', or 'It wasn't ever delivered' problems. Their customer wanted a system that nearly eradicated this, and ended up getting far more in the process.

The pilot of ReDeTrack went into affect 3 months after the initial meeting, and included 3 hand-held mobile computers with built in bar code readers . A cycle of testing ironed out the logistical and functional teething problems that usually accompany virgin solutions. The pilot was a huge success and Intercity's customers offered Intercity Express the contract that they had been bidding on, a contract was for one small sector of their own business, the delivery of units to stores.

The 1 month pilot was successful and Intercity Express bought a further 12 devices, rolling them out to the majority of their fleet at that time. Its now two years later, and this large customer was so impressed with Intercity Express and the ReDeTrack system that it has now moved all of its logistical operations to Intercity Express. Due to these extra contracts, Intercity Express has opened a number of new depots around the country, and their own customer base has been bolstered with the addition of a number of other large business customers expanding their system to 40 scanners.

Intercity Express are a shining example of what a good company can achieve in such a short time, with a good solution. Intercity Express's business now covers the whole of the UK, including northern Ireland, They currently operate 40 hand-held devices, all running ReDeTrack. Their revenue has increased exponentially over this period, They are now have well and truly entered the big league.

Since then we have worked hard to extend ReDeTrack into the Complete Courier solution, encompassing all areas of the normal day to day routine, Saving you more time and money.